BMC Consultancy
BMC Consultancy
BMC Consultancy, a leading consultancy specialising in 3D positioning and machine control for cranes and shovels in the construction and agricultural sectors, provides advanced technologies for precise operations in challenging environments. However, the company ran into a problem: their existing configurator, provided by an external party, was cumbersome and user-unfriendly. This limited the team’s ability to act quickly and independently when compiling GPS solutions and quotes.
Complex workflows
Compiling GPS solutions required a lot of manual work, and the quotation process was further complicated by the fact that quotations had to be compiled via a CRM application. This caused time-consuming back-and-forth communication with the supplier’s online ordering tool. This complex linking of different applications led to an inefficient process that hampered the team’s productivity.
Merkato Essentials: a flexible solution
In search of a more efficient solution, BMC Consultancy discovered CPQing Solutions and their product, Merkato Essentials. This tool offered the desired freedom and simplicity in compiling error-free GPS solutions and generating accurate quotations. The integration of different applications within Merkato Essentials significantly simplified the workflow, allowing BMC Consultancy to now manage the entire quotation and order process within one system.
Customer satisfaction at BMC Consultancy
With the successful implementation of Merkato Essentials, BMC Consultancy is now looking ahead to further optimisation, such as the integration of SolviSoft to capture orders automatically. This powerful tool allows BMC Consultancy to better serve their customers and streamline their internal processes. Adriaan Bakker of BMC Consultancy is pleased with the results:
“I like how the solution works, the simplicity and flexibility of Merkato Essentials makes it the right choice for our company.”