J.J. Darboven B.V.
Family business J.J. Darboven B.V. stands for continuous future-conscious developments.
Family business J.J. Darboven B.V. stands for continuous, forward-looking developments. J.J. Darboven B.V. is an impressive family business and an independent part of a German coffee supplier. J.J. Darboven B.V. supplies coffee, coffee machines, accessories and more to businesses and catering companies in the Netherlands. Based in beautiful Amersfoort, the company strives for faster and more efficient quotation processes. Despite previous attempts, such as using an extensive Excel spreadsheet and manually transferring to Word, it often took 1.5 weeks before a quotation was sent. This needed to be better and faster and that’s where CPQing Solutions came in handy.
Merkato Essentials as the solution
In September 2023, J.J. Darboven B.V. visited CPQing Solutions’ website. This led to a telephone conversation in which needs were discussed. A Proof-of-Concept followed in mid-April, during which the entire quotation process was reviewed and optimisation opportunities were identified. It quickly became clear that Merkato Essentials was the perfect solution. The dynamic questionnaire built with Merkato Essentials is used by internal sales staff. This tool establishes knowledge rules, making quotations easier and more efficient. With Merkato Essentials, J.J. Darboven B.V. has finally found the ideal solution to their problem, resulting in faster and error-free quotation production.
“Because CPQing now has several clients in their industry, they understood quickly and well where the bottlenecks are in the process. Their industry knowledge also contributed to the trust.”
Efficiency improvement and increased customer satisfaction
The biggest benefit for J.J. Darboven B.V. is the significant improvement in efficiency in the quotation process and the reduction in lead time. With the project catalogue functionality of Merkato Essentials, the components of the quotation can be built flexibly and automatically. This results in fast and error-free production of quotation documents, contributing to increased customer satisfaction for J.J. Darboven B.V. CPQing Solutions’ extensive knowledge in the coffee industry and previous experience with similar clients helped to quickly understand J.J. Darboven B.V.’s bottlenecks. This confidence and industry expertise made the difference. J.J. Darboven B.V. appreciates the thorough approach and quick implementation. The positive impact Merkato Essentials has on the quotation process is huge, which translates into a more efficient process and satisfied customers.