PK Solutions
Sales process runs (online) 24/7 for PK Solutions using Merkato Essentials
A supplier of Uninterruptible Power Supply (UPS) systems, the Belgian organisation PK Solutions ensures continuity for its customers. Outages of power, systems and loss of data result in the loss of time and money. PK Solutions ensures that its clients stay up and running 24/7. However, this 24/7 availability mentality was not yet evident in PK Solutions’ sales processes. This had to change, the organisation felt. Interested parties should be able to find the information and prices even outside office hours with the UPS systems they put together.
Optimisation of internal processes Through CPQing Solutions’ website, PK Solutions came across Merkato Essentials. Together, we took the first step of setting up the CPQ solution to optimise internal processes. By setting up the tool, we ensure one standard process for offering products. This ensures simplicity and efficiency within the organisation, reducing the time and manpower required for compiling products. Both the speed and the quality of the configurations improve significantly and without having to invest in extra employees.
Follow-up step: offering configurator via website for (potential) customers Unique in the relatively traditional, Belgian market is offering product and price information via a website. PK Solutions sees the value in it! By finally offering the configurator completely in its own house style and with an eye for UI and UX on the organisation’s website, interested parties can also put together their systems outside office hours. And that in a visually attractive and user-friendly way! This allows the sales process to continue 24/7, while PK Solutions holds the purse strings when it comes to controlling the tool and the information it contains.
A great new customer with an innovative vision! We are convinced that Merkato Essentials is going to add value to PK Solutions’ processes on several fronts.
