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By optimizing the workflow, or using people, resources and time as effectively as possible, a lot can be gained. Especially if you already work with an e-commerce platform that your customers are familiar with. In this blog we tell you more about how a webshop product configurator can improve the workflow of your organization. To this end, we first explain the term workflow, and then discuss the effect of using an (online) product configurator on the workflow. Finally, we highlight the CPQ configurator, which can be easily integrated on all e-commerce platforms.
With the workflow we mean predefined and repeatable work patterns. It can therefore be said that a workflow describes the working method in which employees must perform actions in a (usually) fixed order. Now it may sound like a workflow only occurs in the manufacturing industry where employees make the same product every time. But nothing could be further from the truth, there is also talk of a workflow when an order or request for quotation is processed. The workflow includes all actions that are done between the moment of the order (or request) until the moment that either a quote is drawn up and sent, or the product is delivered to this customer.
By managing, simplifying and improving these recurring patterns within your organization, the necessary savings can be achieved. Savings in time (manpower) and therefore directly on costs. A product configurator is an ideal tool to make it easier to issue 100% correct quotations, or direct sales via the e-commerce channel. An online product configurator saves you time (man hours), errors and therefore money.
With many of our clients we have seen a strong improvement in the workflow. For example, Van Zelst Automaten saves about 35 hours a week when preparing quotations after using the configurator. In addition, suitable quotations are now more easily issued for smaller requests and cross-selling is stimulated.
As we have briefly mentioned above, a product configurator helps to prevent errors. Especially in the case of e-commerce, you must ensure that the products can actually be produced and delivered for products that you put together yourself (whether it concerns color, fit or extra options). After payment, the customer expects delivery within the agreed time. With a well-structured product configurator, in which you yourself – without programming knowledge–add knowledge rules, you prevent product combinations being made that cannot be can be produced or delivered. This means you do not have to disappoint a customer with the news that the product cannot be delivered.
The CPQing Solutions product configurator also contributes to the wishes of the modern, visually oriented customer. By adding visuals (static images, renderings, dynamic images, 2D or 3D animations) the customer sees exactly the influence of choices made. Both on the product and on the price or, for example, the delivery time. Because the customer is actively involved in putting together his or her product, the purchase intention increases and thus the overall conversion rate of the e-commerce channel.
CPQing Solutions does not work with a (WordPress) plugin, but by adding a few lines of code. The product configurator is online on your website in two minutes. And so you have no hassle with extra plugins that can affect the loading speed of your website and no restrictions in the look-and-feel of the configurator. By using the style sheet of your website, this fits seamlessly with your house style.
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